https://store-images.s-microsoft.com/image/apps.26437.b10c1b05-5f87-4b26-a7be-47ad5f5d4236.f08f2b8f-f456-4e2f-a21c-a93226372c47.5192142c-8885-4c0d-93d7-0ba6b714444b

Navertica Complaint Management

by NAVERTICA a.s.

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Comprehensive tool for easier handling of complaints and disagreements.

Handle vendor and customer Return claims and Disagreements more easily with the Navertica Complaint Management app. 

The solution allows you to capture the entire complaint process from start to finish, i.e. from receipt of the returned items from the customer, through internal resolution of a disagreement to the settlement of a supplier complaint. 

This gives you an excellent overview of each claim, which makes it easier to deal with them. Thanks to the good integration with Business Central, it is also possible to use other tables and databases in the system, thus reducing the risk of errors when moving data. The data can also be used to generate statistics from which valuable information can be extracted for further process improvements. 

Main Benefits: 
  • Overview of every complaint 
  • Direct integration with Business Central databases 
  • Easy traceability of any document and any parameter 
  • Automatic e-mail notifications 
  • Basis for statistics creation 
  • Advanced return claims description

Supported Editions: The app supports the Essentials and Premium Editions of Microsoft Dynamics 365 Business Central.

Supported Countries: All countries where Microsoft Dynamics 365 Business Central is available. 

Supported Languages: This app is available in English (United States) and Czech (Czech Republic).

At a glance

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